About this policy
This policy applies to fees paid directly to HubPro for memberships, add-ons and other paid platform services. It does not apply to fees paid to independent professionals for their services. Refunds for professional services must be discussed with the professional under your agreement with them.
Change of mind and cancellations
You may cancel a recurring HubPro service at any time. Unless required by law or stated otherwise when you purchase, cancellation stops future renewals and your paid access continues until the end of the current billing period. We do not ordinarily provide a refund or credit for a partial billing period or a change of mind.
When a refund may be available
Please contact us if you were charged more than once, charged after properly cancelling, charged an incorrect amount, or could not access a paid HubPro service because of a verified problem caused by HubPro. We will review the circumstances and provide a correction, credit or refund where appropriate.
How to request a refund
Submit your request through our contact page as soon as possible. Include the account email address, payment date, amount, service purchased and the reason for your request. Please do not send full payment card details.
Processing approved refunds
Approved refunds are returned to the original payment method where possible. Your bank or payment provider controls how long it takes for the funds to appear after TOPRO processes the refund.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Contact
If you have a billing or refund question, please contact the TOPRO team.